Mako adds value to Racami transactional workflow

PDF files from multiple sources are “cleaned up” seamlessly before onward multi-channel processing.

 

Global Graphics Software has licensed its Mako™ SDK to Racami, the authors of the Alchem-e™ customer communications management platform (CMM). Mako converts incoming documents into PDF and optimizes these files for onward processing through multiple delivery channels such as email, web viewing, bill payment, and printing.

Alchem-e™ is widely used by the insurance, financial, healthcare, book publishing, and marketing sectors to support the mass production and distribution of customer communications.  Corporate clients are often looking to reduce operating costs, comply with government regulations, speed up printing times, and automate processes.

One of the challenges in the industry is standardizing the multitude of data and print streams that are commonly used. This is important because the variety of file formats and the inconsistency in how they are constructed causes work to slow down or be of poor quality. Data preparation slows down, printers slow down, jobs are constrained to specific workflows and equipment. Normalization is key to solving this problem and companies use Alchem-e™ with the embedded Global Graphics Mako technology to speed up processing, reduce file sizes, and produce higher quality output.

Matt Mahoney, executive VP of Sales and Marketing at Racami comments, “As companies mature with multi-channel communications for marketing and transaction processing, they benefit from clean optimized PDF files. We are extremely happy with our choice to work with Global Graphics. We embed their Mako technology into Alchem-e and offer it as a stand-alone PDF preflight tool. Global Graphics is one of the best companies we’ve worked with because they are so responsive.”

“It’s exciting to work with Racami because they regularly bring us new challenges,” says Global Graphics Software’s Paul Hagen, VP of sales. “We investigate these straightaway and because we give our customers access to the product manager their requests are quickly translated into an item for our roadmap.

“Mako is multi-functional like a Swiss army knife. Racami started off using one of the blades to transform incoming files into robust PDFs.  We’re pleased to see them using other facets of this very capable technology with PDF optimization. It’s an interesting application of our technology and we sense that they have a growing market presence and great brand awareness.”

Ends

 

Matt Mahoney, EVP of sales and marketing, Racami

 

About Global Graphics Software

Global Graphics Software www.globalgraphics.com/software develops innovative core technology for digital print, including the Direct™ product range, the Harlequin RIP®, ScreenPro™, and Mako™. Customers include HP, Canon, Durst, Roland,  Kodak and Agfa. The roots of the company go back to 1986 and to the iconic university town of Cambridge, and, today the majority of the R&D team is still based near here. The US office is in Sarasota, Florida. Global Graphics Software is a subsidiary of Global Graphics PLC (Euronext: GLOG).

About Racami

Racami LLC is a fast-growing and innovative multi-national software and IT services company that improves the performance of customer communication processes and advances multi-channel initiatives. Racami is revolutionizing the way customer communications are produced and distributed using its flagship customer communications management (CCM) platform Alchem-e™. In addition to their software, Racami provides industry specialized professional services and software development for insurance, financial, healthcare, book publishing, and marketing companies.

Media contacts:
Jill Taylor, Corporate Communications Director, Global Graphics Software
Jill.taylor@globalgraphics.com | Tel +44 (0)1223 926489
Mobile: +44 (0)7714 410598

Paula Halpin, PR & Marketing Executive, Global Graphics Software
Paula.halpin@globalgraphics.com | Tel: +44 (0)1223 926017

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